Requirement:If an incident is edited by another user (apart from the one who created the incident) then CRM displays the message ‘Transaction 800007XXXXX is being processed by user T_BSUPP”. Project requirement would like to display the user’s first name and last name instead of the user id T_BSUPP.
It should come like the message highlighted below,
Please see image 1 of attachments.
Pseudo code –
A pre exit is required to be created in SE24 Class - CL_CHTMLB_CONFIG_UTILITY for method – CREATE_MESSAGE_AREA.
Please see image 2 of attachments.
Code inside the Pre exit –
Please see image 5 of attachments.
